Cancellation/Correction Policy For IKEA® Orders
- Customer may cancel any part or all of an order at anytime up to 48 hours (two business days) prior to WeDeliverOmaha’s IKEA® trip date with no cancellation fee. Customer should email WeDeliverOmaha at sales@WeDeliverOmaha.com with the customer order invoice number and the word “Cancellation” in the subject line. WeDeliverOmaha will respond to confirm the customer’s cancellation, and payment will be refunded in the same manner in which it was received within 7 days.
- If customer cancels an order after the 48 hour cancellation window, a late cancellation fee of 15% of the shipping total will be charged. The remainder of the purchase total will be refunded in the same payment manner in which it was received within 7 days.
- If customer chooses to cancel an order after it has been shipped the shipping fee, which is nonrefundable once an order has shipped, will be forfeited. In addition, a restocking fee will be assessed at 10% times the cost of the products ordered. The remaining balance will be refunded in the same payment manner in which it was received within 7 days.
- In the event a customer needs to make a correction or adjustment to an order, WeDeliverOmaha must be notified at sales@WeDeliverOmaha.com within 48 hours of the IKEA® trip in which the order is scheduled to be procured. If WeDeliverOmaha does not receive the change request and an order ships, customer will be held liable for all applicable shipping and restocking fees for all items shipped. All orders must be paid in FULL a minimum of two business days before a scheduled IKEA trip unless purchasing a Premium service package (Same/ Next day or 2-Day Delivery).
Replacement Policy for Damaged/ Defective IKEA® Products
In the event any product received from WeDeliverOmaha is damaged or found to have latent manufacturing defects, it may be returned for replacement to WeDeliverOmaha within 90 days of the date of shipment/purchase at no additional cost.
- After 90 days a flat rate replacement charge of $15 will be assessed per occurrence on all replacements to cover administrative costs. The part needing replacement must be returned to WeDeliverOmaha before the cutoff of the following IKEA® trip, which generally falls on a Thursday.
CONCERNING DAMAGED ITEMS THAT WERE PICKED UP BY A CUSTOMER FROM WEDELIVEROMAHA:
IT IS THE CUSTOMER’S RESPONSIBILITY TO RETURN ANY DAMAGED PARTS TO WEDELIVEROMAHA WITHIN THE 90 DAY PERIOD. THE 90 DAY PERIOD COMMENCES EITHER ON THE DATE OF PURCHASE OR DELIVERY, WHICHEVER DATE IS LATER BENEFITTING THE CUSTOMER.
Policy for Missing IKEA® Parts
In the event any product received from WeDeliverOmaha is missing a part, customer should call WeDeliverOmaha at 402-819-8558 within 90 days of receipt of the furniture. WeDeliverOmaha will facilitate the replacement in a timely manner. ANY MISSING PART REQUESTS MADE AFTER THE 90 DAY PERIOD MAY BE SUBJECT TO AN ADMINISTRATIVE FEE OF $15 PER OCCURRENCE.
Return Policy for IKEA® Products
RETURN OF IKEA® PRODUCTS PURCHASED AND SHIPPED BY WEDELIVEROMAHA:
If for any reason a customer is unsatisfied with a purchase, it may be returned using a valid receipt/invoice from WeDeliverOmaha within 90 days. Refunds will be handled according to the following policies:
- If returning products that were shipped per a specific order placed via WeDeliverOmaha.com, WeDeliverOmaha will refund the IKEA® product cost including tax, minus a 10% restocking fee. SHIPPING FEES ARE NONREFUNDABLE ONCE AN ORDER HAS SHIPPED.
RETURN OF IKEA® PRODUCTS NOT PURCHASED THROUGH WEDELIVEROMAHA:
If a customer has purchased IKEA® products directly from IKEA® and wishes to return them through WeDeliverOmaha the following policies apply:
- Customer must supply a valid IKEA® receipt or a copy of the receipt to WeDeliverOmaha before any products will be returned.
- Once IKEA® receipt is verified by a WeDeliverOmaha employee, customer will be charged a 25% product return fee times the total cost of the product(s) being returned.
- Customer must deliver products to WeDeliverOmaha or call to schedule a home delivery pickup of the products (a home delivery pickup fee will apply and is based on your location).
Customer may use the refund balance minus the product return fee towards a current or future purchase with WeDeliverOmaha. The refund balance will be refunded as a store credit, gift certificate or gift card to be used with WeDeliverOmaha.
ALL REFUNDS FOR RETURNS MADE ON IKEA® PRODUCTS NOT ORIGINALLY PURCHASED THROUGH WEDELIVEROMAHA WILL BE REFUNDED AS STORE CREDIT TO BE USED TOWARD A FUTURE WEDELIVEROMAHA ORDER – NO EXCEPTIONS.
Out-Of-Stock Policy for IKEA® Products
If any product ordered through WeDeliverOmaha is out of stock and payment for the merchandise and services has been received, WeDeliverOmaha will notify customer via email with the following options:
- Customer may choose to have WeDeliverOmaha attempt to procure the out-of-stock merchandise on subsequent trips to IKEA®. If the backordered merchandise continues to be unavailable from IKEA® after 30 days from the date of the first attempted pickup, WeDeliverOmaha will automatically issue a refund including the cost of the product, applicable shipping fee and tax in the same manner of payment received within 7 days.
Customer may choose to cancel the out-of-stock portion of an order, in which WeDeliverOmaha will issue a refund including the cost of the product, applicable shipping fee and tax in the same manner of payment received within 7 days.
Furniture & Kitchen Cabinet Storage Policy
All orders shipped by WeDeliverOmaha must be delivered or picked up by the customer within 2 weeks from the date of the entire order’s arrival in Omaha. Any furniture not picked up within the 2-week period will accrue a daily storage fee of $5 and a maximum weekly storage fee of $30 which must be paid in full prior to the release of the furniture. Any orders that are not picked up within 90 days from the date of arrival in Omaha will be liquidated to cover storage expenses.
If a customer has storage needs and would like their IKEA® order to be held by WeDeliverOmaha beyond the 2-week grace period please contact us at info@WeDeliverOmaha.com to make arrangements.